The all-in-one App
Keep your finger on the pulse of your business.
In today's fast-paced world, it's easy to get behind.
Our solutions help keep you up to speed by allowing you to work from anywhere and share everywhere.
Imagine being able to increase the efficiency of your service department and track its performance without having to do any extra work.
The Desktop Dispatcher will not only create and track service work orders. It stores them upon completion for building service histories and reports. The program will automatically show you the service history of each customer as you enter a new call for that customer. At the same time, the program is tracking all the information associated with the call to build reports. How would you like to see how much a particular technician earned last month? No sweat, it's already done. This and other reports are built for you without having to retype a thing. Now add the ability to sync your jobs with techs in the field. With the iPhone, iPad and some model Blackberries, your techs can update you as to the status of their current job (parts used, status changes, notes, photos and signatures) and get any new jobs you entered since the last time they synced with the office.
But what about your customer lists? When you’re entering a new call, the program lets you look up that customer from your list and then enters their name and address onto the work order for you. If you already have a list of your customers on computer, you will probably be able to import it right into the program. But that's not all! The Desktop Dispatcher lets you store PHOTOGRAPHS and VIDEO about your customers and their equipment. Imagine this, you have a new technician in the field and he/she has just called with a problem they are having with a particular piece of equipment. With The Desktop Dispatcher, help is just a mouse click away. When you click on a button linked to notes on that customer, you could be looking at a photograph or even listen to previously recorded notes about the equipment in question.
How long would it take you to dig up a job that was completed months ago, or find the average income a technician generated per hour, or even dig up those notes you had on that troublesome thingamabob? With The Desktop Dispatcher, this could have all been done in less time than it took you to read this paragraph, all with no extra work.
- Easy to use yet complex in what it can do.
User friendly with 90% point n click navigation. Even easier from mobile devices. Complex set of business tools from cusomized reports, inventory management and more.
- Create work orders from anywhere
Create, assign, print and track work orders from anywhere and from any device.
- Custom reports
Build your own reports from any file.
- Fully customizable
The included software allows you to use the user friendly layout and design tools we used to create TDD.
Need something special? We can make it happen.
- Built in invoicing module
Use our built in invoicing module to instantly turn a work order into an invoice.
Or import the work order into QuickBooks Pro.
- Time tested software
On the market for over 20 years, all our solutions are created with Claris FileMaker Pro.
- Secure 24/7 access to your information.
Our secure, dedicated server lets you access your data from anywhere at any time. Nightly backups give you piece of mind.
- Preventitave maintenance schedules
Track every detail about your customer's equipment including make, model, serial number etc. Even set each piece up with its own maintenance schedule. Every time you close a PM job, that item's dates get adjusted and a new work order is created for the next scheduled interval.
- Interactive Calendars
Create custom calendars for each tech. Share your calendars via email, GooglCal, iCal and more. You can even see a map of the day's work all plotted out so you can tell if you'll be in the area of the client, on the phone.
