Read what our clients have to say about our products and service.
I’m Donna - Kent Clean Septic Service, LLC-
"We are in the Septic Pumping and Septic Inspection business and really needed to bring our software into the 21st century. We were always in fear that at any moment we could lose our customer database because we really did not have a reliable backup, and due to the antiquated program we were working with at the time. Even if we did have a backup, we would have never been able to get it restored, how scary is that! Mark with Custom Desktop Solutions was able to personalize our program, which involved managing both services and merging the two at the same time. We are also on a server now so I don’t have to worry about losing my information, and I can log into my program from anywhere. Mark was able to carry over our 35K plus customer database into the new program, create a report for our inspections, and be able to create an email reminder for our pumping customers (which saves us a ton of time, as we use to send out postcards which was so time consuming). Mark was very professional, and personable throughout the whole process. He took the time in getting to know how & what our company does which allowed him to “custom design” our needs in this program. I would highly recommend Custom Desktop Solutions!"
Tom Maheras- The Hood Doctors
"The time savings from using TDD is amazing. We have been able to increase productivity from office staff without having to add new hires. Customer service and support is top notch, no other solutions come close. Truly an amazing product."
Carlos Toro- Security Lock and Safe
"Constent Organization is key, for progressing and not becoming victim to the perpetual motion of this fast paced, and rapidly blooming Locksmith field. As ones business grows, they are in need of well needed additions and upgrades to their systems. We ran in to that situation, and became nervous attempting to find something that was as fluent and user friendly as the specially created dispatching system we had before, it met it's last functional breath.
As we searched, we where introduced to Desktop Dispatcher. Of course, at first we where skeptical about the whole thing, but gave it a chance. As the more time I was able to explore through it, I was able to see the many different functions that it possessed, and seen the benefit the company can gain from it. That was the beginning of a great relationship. The capabilities of TDD was exactly what was needed for us. I feel a whole lot more comfortable knowing that I can access all our info, and that same info is available to all the tech, while they are on the job. I am glad that we decided to go the route leading to TDD. And if any one was to ask me for directions to the land of dispatch organization, I can comfortably give them accurate directions to TDD. "
Javier- Almac True Value Hardware
"Hi. My name is Javier form a company called Almac True value Hardware we provide a Handyman service in, which we use desktop dispatch for our outside work as will in store repairs. We been using Desktop Dispatch for the past three year and it has been a blessing, compared to the way we use to do dispatch it is a huge time saver. Back in the days we had a very large work board were we posted the jobs for the week now we have two weeks of jobs on a couple of strokes of keys on your keyboard from your pc on the corner of your desk . Never mind the space you are saving in the office walls, how about the file space in your cabinets to your archive space in your basement. Now all of those jobs are fingertip away. With history on all yours customer so you can see your previous jobs done for that customer. Tracking your technician to job site and getting direction for site to site, it is a time saver all around. There are some new upgrades with the use of an iPhones or blackberry phone. I cannot wait to get started on that. Desktop Dispatch has made a different in our business. I have and will keep recommending The Desktop Dispatcher to all."
Barb Eddy- Moore Building Mechanical Services
"Mr. Fleming is always available and helps me with whatever problem I maybe having. He has helped me with custom changes to the program that made my job easier as well as came up with ideas to save the company money. "ragraph. Drag me to add paragraph to your block, write your own text and edit me.
"We are in the Septic Pumping and Septic Inspection business and really needed to bring our software into the 21st century. We were always in fear that at any moment we could lose our customer database because we really did not have a reliable backup, and due to the antiquated program we were working with at the time. Even if we did have a backup, we would have never been able to get it restored, how scary is that! Mark with Custom Desktop Solutions was able to personalize our program, which involved managing both services and merging the two at the same time. We are also on a server now so I don’t have to worry about losing my information, and I can log into my program from anywhere. Mark was able to carry over our 35K plus customer database into the new program, create a report for our inspections, and be able to create an email reminder for our pumping customers (which saves us a ton of time, as we use to send out postcards which was so time consuming). Mark was very professional, and personable throughout the whole process. He took the time in getting to know how & what our company does which allowed him to “custom design” our needs in this program. I would highly recommend Custom Desktop Solutions!"
Tom Maheras- The Hood Doctors
"The time savings from using TDD is amazing. We have been able to increase productivity from office staff without having to add new hires. Customer service and support is top notch, no other solutions come close. Truly an amazing product."
Carlos Toro- Security Lock and Safe
"Constent Organization is key, for progressing and not becoming victim to the perpetual motion of this fast paced, and rapidly blooming Locksmith field. As ones business grows, they are in need of well needed additions and upgrades to their systems. We ran in to that situation, and became nervous attempting to find something that was as fluent and user friendly as the specially created dispatching system we had before, it met it's last functional breath.
As we searched, we where introduced to Desktop Dispatcher. Of course, at first we where skeptical about the whole thing, but gave it a chance. As the more time I was able to explore through it, I was able to see the many different functions that it possessed, and seen the benefit the company can gain from it. That was the beginning of a great relationship. The capabilities of TDD was exactly what was needed for us. I feel a whole lot more comfortable knowing that I can access all our info, and that same info is available to all the tech, while they are on the job. I am glad that we decided to go the route leading to TDD. And if any one was to ask me for directions to the land of dispatch organization, I can comfortably give them accurate directions to TDD. "
Javier- Almac True Value Hardware
"Hi. My name is Javier form a company called Almac True value Hardware we provide a Handyman service in, which we use desktop dispatch for our outside work as will in store repairs. We been using Desktop Dispatch for the past three year and it has been a blessing, compared to the way we use to do dispatch it is a huge time saver. Back in the days we had a very large work board were we posted the jobs for the week now we have two weeks of jobs on a couple of strokes of keys on your keyboard from your pc on the corner of your desk . Never mind the space you are saving in the office walls, how about the file space in your cabinets to your archive space in your basement. Now all of those jobs are fingertip away. With history on all yours customer so you can see your previous jobs done for that customer. Tracking your technician to job site and getting direction for site to site, it is a time saver all around. There are some new upgrades with the use of an iPhones or blackberry phone. I cannot wait to get started on that. Desktop Dispatch has made a different in our business. I have and will keep recommending The Desktop Dispatcher to all."
Barb Eddy- Moore Building Mechanical Services
"Mr. Fleming is always available and helps me with whatever problem I maybe having. He has helped me with custom changes to the program that made my job easier as well as came up with ideas to save the company money. "ragraph. Drag me to add paragraph to your block, write your own text and edit me.